Welcome to the CREA SYSTEMS ticket system

Do you have questions, suggestions or a problem? Then you've come to the right place. This ticket system helps us to process your request in the best possible way. Tap on "Next" and there you go!

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Endcustomer name

Your name tells us how to address you. As we also use your name as part of your address details for dispatch, please enter your first and last name.

Endcustomer - Street

InfoTextEndcustomerStreet

Endcustomer - Zipcode

We use your zip code as part of your address data for possible shipping.

Endcustomer - City

We use your city as part of your address data for a possible dispatch.

Endcustomer - Country

We use your country as part of your address data for possible dispatch.

Endcustomer - Email

You will receive information about your ticket via your e-mail. For example, whether we have already replied to you or whether the status of your ticket has changed.

Endcustomer - Phone

Your telephone number is required for any queries and for the transport company in the event of dispatch.

Endcustomer - language

Tell us in which language you would like us to create your documents. Our standard language for communication is English. However, we will endeavour to reply and communicate with you in your chosen language.

Item

Select a product from our range for which you have a question or a problem.

Format

If your SUNNYHEAT infrared heater needs to be sent to our factory for repair, the size and design of the heater is very important. We will send you the appropriate packaging for the return shipment according to your selection.

Control system

The type of control unit you have is important so that we can give you various tips and instructions for your SUNNYHEAT infrared heater. You can usually see which control unit you have on the front of the control unit or in your instructions.

Serialnumber

With the serial number, we can already view important production data for your product. You can usually find the serial number on the back of your product. It is located after the designation "Serial number" or "SN". In the case of a SUNNYHEAT infrared heater, you will find the serial number on the type plate on the back.